Articles

Browse our collection of support articles.
  • After installing & launching Plato for the first time within IIS you may see the error HTTP Error 500.0 - ANCM In-Process Handler Load Failure Error You can see below the HTTP Error 500.0 - ANCM In-Process Handler...
  • When performing a search within Plato you may see the error message... Cannot use a CONTAINS or FREETEXT predicate on table or indexed view '{tablePrefix}_{tableName}' because it is not full-text indexed. Cause ...
  • To use your own domain with your Plato hosted installation you'll need to follow the steps below. NOTE These steps will require you are able to login to your web based control panel provided by your domain name...
  • Plato needs to send emails. For example when a user registers within Plato, Plato will send the user a verification link via email that the user must click to confirm they own the email address they provided before they...
  • After installing Plato within Internet Information Server (IIS) you may encounter a HTTP Error 502.5 - Process Failure error when attempting to launch your IIS web site hosting Plato for the first time. The Error ...
  • Before we can configure SSL for your hosted Plato installation you will need to first decide which domain name you would like to use to access your hosted Plato installation. Please see our Using your own domain guide...
  • Starting with Plato 1.0.9 you can now install Plato as a progressive web application or PWA from any modern web browser. In this article we'll look at how to install Plato as a PWA and why this may be useful for you. ...
  • Configuring external login providers within Plato eases the sign-up or account creation process for your end users. This can encourage participation as users don't need to create yet another web account and instead can...
  • When reviewing your Plato event logs you may see the error Padding is invalid and cannot be removed . Plato handles this exception silently for end users however this error should be resolved as it could prevent Plato...