Help Users Help Themselves
A public or private knowledge base for everything important to what you do
Always on self-service solutions
Provide a structured, searchable self-service knowledgebase to better support your users. Share articles, common solutions or files publicly with your users or privately with your teams providing help immediately around the clock increasing satisfaction whilst reducing inbound support.
Unleash all your knowledge
It's often helpful to share existing files that will help your users or team. Articles within Plato make it super easy to attach files to your articles. Attached files will appear below articles and as a bonus are also indexed and included within Plato search results making all your files searchable.
Plato offers a simple yet powerful markdown editor for composing articles. This ensures authors don’t need to worry about HTML whilst developing content and also ensures all your articles have a simple structure and super consistent look & feel.
Self Service Features
Markdown Focus on your content and not the HTML for your articles.
Drafts Work on articles privately until they are ready for your users.
#references Provide rich linking to other articles via hash references.
Auto Save Never lose work with automatic save & restore.
Categories Group articles by product or project.
Tags & Labels Discover & follow articles by tag or label.
Follows Follow articles & get notified when articles are updated.
Versions A history of all edits made to articles with roll back support.