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Capture & prioritize user feedback

Capture & prioritize feedback from your users to help shape your software

Plato Questions Screen Grab
Explore a live demo of our customer feedback software
Spot great ideas

Evolve the product

Centralized product feedback software that gives you everything you need to gather, analyse & follow through on user feedback. See the user demand and feedback associated with all your ideas. Create transparency and delight users by delivering the most up-voted ideas.

Plato Ideas - Evolve the product
Deliver value

Shape your plan

If you’re not short of ideas share your road map or forthcoming features and let users vote for the features they would like to see the most. This helps your teams understand what users want and what they should be focused on for the next release.

Plato Ideas - Shape your plan
Close the loop

Move work forward

Keep users fully engaged and in the loop as you develop their ideas. Collaborate to seek further context or @mention product experts to get them involved. Users who participate within ideas are notified via web & email of any updates to the idea keeping everyone involved until the idea is closed.

Plato Discuss - User Reputation

Feedback Features

User Voting Identify demand & allow your users to vote for the best ideas.
Reactions Let users react to feedback without having to post.
@mentions @mention team members to keep feedback moving.
Notifications Keep users & teams engaged to close the feedback loop.
Categories Group feedback by product or project or anyway you wish
Tags & Labels Discover ideas by following tags or labels of interest.
Private Ideas Manage feedback publicly or privately via private ideas.
Complete History A history of every change to ideas & feedback.

Shared Features

Just one of over 180+ modules included within Plato

Flexible Security Control who can access content with incredibly flexible permissions & user roles.
Powerful Search Instantly search across all your topics, articles, docs, questions, issues, ideas & files.
Mobile Friendly Fully responsive & touch optimized to work great on desktop, mobile or tablet devices.
SEO Ready Public content is highly optimized for Google to help your users find answers fast.
Themes Customize the look & feel via the built-in theme editor all using Bootstrap 4.
Reporting Gain insights & see how users are engaging with and using your support content.
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Create your support site

Sign-up takes about 2 minutes - provide your email, company name & admin login then instantly access your new support site