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Identify important issues

Capture & prioritize issues directly from your users to deliver better software

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Explore a live demo of our issue tracking software
Fix bugs faster

User driven issues

A central space for your team to work with users to gather, analyse & resolve errors or issues within your software. With issues users can report new issues or vote on existing issues affecting them the most. Help your teams collaborate with users and identify the most critical issues to resolve.

Plato Issues - User driven issues
Collaborate to resolve

Improve team efficiency

Our collaborative issue tracking ensures your team is focused on the high priority issues voted for by your users rather than spending time on smaller issues. Enhance transparency by ensuring every member of your team can work together to help resolve issues affecting your users.

Plato Issues - Collaboration
Public or Private

Private issues

If our public, transparent approach to issue tracking is not for you, you can also configure issues to be completely private and only accessible to your team or a sub-set of your users. You have control over who can access issues within Plato via flexible permissions & role based security.

Plato Issues - Private issues

Issue Tracking Features

Notifications Keep users & teams engaged to resolve issues faster.
User Voting Identify demand & allow your users to vote for top issues.
#references Intelligent linking to other issues via hash references.
@mentions @mention product experts to keep issues moving.
Categories Group issues by product or project or anyway you wish
Tags & Labels Discover issues by following tags or labels of interest.
File Sharing Drag & drop files into issues to share supporting files.
Complete History A history of every change to issues & feedback.

Shared Features

Just one of over 180+ modules included within Plato

Flexible Security Control who can access content with incredibly flexible permissions & user roles.
Powerful Search Instantly search across all your topics, articles, docs, questions, issues, ideas & files.
Mobile Friendly Fully responsive & touch optimized to work great on desktop, mobile or tablet devices.
SEO Ready Public content is highly optimized for Google to help your users find answers fast.
Themes Customize the look & feel via the built-in theme editor all using Bootstrap 4.
Reporting Gain insights & see how users are engaging with and using your support content.
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Create your support site

Sign-up takes about 2 minutes - provide your email, company name & admin login then instantly access your new support site