Would you like to see better triage features within Plato?
When patients come into the emergency room, they don't see a doctor right away, they go to a triage nurse. The nurse knows enough about medical problems to properly assign that person to the doctor that can help them the quickest. Since the doctors are the most limited resource, triage nurses help to assign them as effectively as possible. Triage within Plato is very similar.
The triage module within Plato would provide a set of tools, reports, filters & views to help teams better triage contributions within Plato. Triage in Plato means looking at open contributions and adding or seeking useful information to help the right people take action to assist the contributor.
If this feature would be helpful for you, your team or business please up-vote this idea to ensure it's prioritised for a future release of Plato.
If you have your own ideas for how this feature should work we would love to hear. Please post your comments here and we'll happily discuss further. Use the "Login to Comment" or "Add Comment" button in the upper right to post your comments. We look forward to hearing from you.
Plato - All-in-one product support