Support

Business Support

Included with all self-hosted business plans

If you require guaranteed priority technical support for your self-hosted Plato installation our business support package lets you connect directly to lead Plato developers to obtain in-depth priority technical support through email or in real-time over the Phone or Zoom.

With an active self hosted business plan you'll receive...

1. Access to all the latest minor and major updates
2. Priority email & phone support direct from Plato developers
3. A guaranteed response via email within 48 hours (usually quicker)
4. Escalation to real-time remote assistance within 72 hours if needed
5. Access to complete C# source code with customization advice & guidance
6. Access to the Plato GitHub repository so you can open issues or contribute
7. Ongoing priority assistance with customizations & upgrades
8. Supporter status within our community guaranteeing a priority response

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Enterprise Support

Included with all self-hosted enterprise plans

Our enterprise support is the highest level of support we offer. Enterprise support offers all the benefits of our business support ensuring you receive guaranteed priority technical support but also includes the following additional benefits...

1. Up to 6 hours (usually three 2 hour calls) of personal training from Plato product developers via GotoMeeting, Zoom or Microsoft Teams to assist with on-boarding, employee training, installation, integrations or anything else to help you succeed with Plato
2. We will work with you to develop & deliver a unique theme for your Plato installation. We will present up-to 5 unique mock-ups until you are 100% happy our Plato theme perfectly matches your brand or existing web site. Please allow 10 business days for this process.

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