Included with a self hosted free license
We will always do our best to assist but unfortunately whilst we would love to help everyone, we are only a small team and as such cannot guarantee official support for Plato if your using a free version of Plato. If your using the free version of Plato the best place to obtain support is through our own installation of Plato. Use the button below to browse our support resources or post your questions.
Included with a self-hosted business license
If you require guaranteed priority technical support for your self-hosted Plato installation our priority support package lets you connect directly to lead Plato product developers to obtain in-depth technical support through email or in real-time through Slack or GotoMeeting calls.
Our priority support service includes: -
- Access to pre-packaged, tested, officially supported builds
- Priority support from Plato developers for a single Plato installation for one year
- A guaranteed response via email within 48 hours (usually quicker)
- You will receive "Supporter" status within our community guaranteeing a response within 48 hours
- Escalation to real-time assistance within 72 hours if needed
- Cancel or renew anytime after the first year and continue to use Plato
Our self-hosted Plato business license comes with priority support included.
Included with a self-hosted enterprise license
Our concierge service is the highest level of support we offer. The concierge service offers all the benefits of our priority support package ensuring you receive guaranteed priority technical support but also includes the following benefits...
Up to 6 hours (usually three 2 hour calls) of personal training from Plato product developers via GotoMeeting or Microsoft Teams to assist with on-boarding, employee training or anything else to help you succeed with Plato
Up to 6 hours (usually three 2 hour calls) of in-depth real-time technical assistance via GotoMeeting or Microsoft Teams to assist with installation, configuration, upgrading, optimizations, 3rd party integrations, data migrations, single sign-on or any other technical aspect you need
We will work with you to develop & deliver a unique theme for your Plato installation. We will present up-to 5 unique mock-ups until you are 100% happy our Plato theme perfectly matches your brand or existing web site.
Cancel or renew anytime after the first year and continue to use Plato
Our self-hosted Plato enterprise license comes with our concierge service included.